This spring we will be conducing an encore survey from last year's "Delivering on Yes" project. All staff are asked to briefly document any patron interaction that reflects positively or negatively on the user’s experience using library facilities, collections or services. Through this follow-up study:
As with last year's study, your participation is vital to the success of this project. Just take a look at all we were able to achieve in the last 12 months! Your feedback allows us to determine areas of growth for our services, collections, and overall organization. If you have questions at anytime, please feel free to contact a member of the "Delivering on Yes" committee.
- we want a broader picture of our “user experiences” as logged by you.
- we want to measure progress by comparing the results with last year’s survey.
- we want to find out if patrons are getting what they want or are they walking away empty-handed?
- we want to capture “hard to track” user impressions or comments.
